For hygiene and fairness reasons, we cannot accept:

• Underwear, briefs and socks
• Items that have been worn, washed, altered, stained or damaged after delivery
• Gift cards and free gift items
• Items purchased in-store — these must be exchanged at the original store or counter of purchase, not through this platform

Your return or exchange parcel must be posted back to us within 10 days of the delivery date shown on your tracking.

1. Email [email protected] or WhatsApp us at +60 12-982 8059 within 10 days of receiving your parcel.
2. Include your order number, the item(s) involved, the reason, and — for an exchange — the size or item you'd like instead.
3. We'll confirm your request and send you the return address and instructions.

• The RM10 exchange re-delivery fee is payable before we ship your replacement. We'll send you a payment link once your return is received and approved.
• The original shipping fee you paid at checkout is non-refundable.
• Tiny Button is not responsible for parcels lost or damaged in return transit. Please use a tracked service and keep your tracking number.

• We must receive and inspect your returned parcel before the exchange item is sent out.
• Once approved and the RM10 fee is settled, your replacement ships within 10 working days.
• Exchanges are subject to stock availability. If your requested item is unavailable, we'll offer an alternative or a refund.
• Each item may be exchanged once only.
• You may exchange for a different style or colour of equal value. If the new item costs more, you pay the difference; if it costs less, the difference is issued as store credit rather than a cash refund.

• Refunds are processed once your parcel arrives at our warehouse and passes inspection.
• The refund is issued to the original payment method used for the purchase.
• Please allow up to 15 working days after inspection for us to process it. Your bank or card issuer may take a few additional days to reflect it in your account.
• Items that fail inspection (worn, washed, damaged, or missing tags) will not be refunded. We'll contact you and can return the item at your cost.

If your item arrives faulty, damaged, or is not what you ordered:

• Email [email protected] within 3 days of delivery with photos of the item and packaging.
• Once confirmed, we'll cover return postage and re-delivery in full, and send a replacement or a full refund — your choice.

Please contact us to make your return or exchange request and we will provide the address.